FAQ

Read the answers to our customers' most frequently asked questions. If your question isn't answered here, please don't hesitate to get in touch.

Are you competitive in the market?

Is that even a question? Of course we are! We have made it our mission to provide the Australian market with affordable cleaning chemicals, dispensing solutions and scheduled compliance site visits without the inflated price tag of the BIG NAME corporations, and we achieve all of this without compromising on quality. How have we achieved this? Very simply. We proudly manufacture our 100% Australian Made chemicals right here in Sydney and sell directly to the end-user. By doing this, we pass the savings onto your business.

Do you offer free delivery?

We sure do! We pride ourselves on our industry-leading fast, FREE shipping on all orders over $100, Sydney-wide.

Do you offer staff training?

Yes! Handling chemicals can be dangerous, which is why we have made it our goal to equip you and your staff with the necessary knowledge to maintain a safe and clean work environment.

Do you have wall charts?

We have you covered when it comes to compliance! All relevant wall charts are available on our website.

Do you provide all necessary Safety Data Sheets?

Absolutely! We have all of the necessary up-to-date Safety Data Sheets to keep you and your staff safe at all times when handling our products. All businesses accept the responsibility of keeping a record of all necessary data sheets which must be accessible to staff at all times.

What can I do if the delivery seems to be taking too long?

If there is any issue with delivery, feel free to contact us and we will do our best to sort out any issues and keep you updated.

If I need to return something, what do I do?

If you need to return something, please fill in the contact form or phone 1800 952 909. Please read our Returns Policy before returning any product back to us.

If I need to make a warranty claim, what do I do?

Should the item you receive be faulty in any way, please contact us and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.

If I have an issue with safety, who can I call?

If there has been an intake of chemical, or it has been spilt, please refer to the Safety Data Sheets or contact The Poisons Information Centre immediately on 131 126.

What if I have difficulty using one of your products?

You can get in contact with us via phone on 1800 952 909 or click here to fill in the required details, and one of our specialists will respond to your enquiry.

How can I contact you?

You can contact us via phone on 1800 952 909 or via our contact form. If you message us after hours, on the weekend or a public holiday we will reply the next business day.